Our Support Policy
- Our regular support time schedule is Monday – Friday: -9.00 – 17.00 EDT/EST
- We offer emergency after hours internet and telephony support
- We answer your questions within 24-48 hours by email. However, it is not rare that we have a turnaround time of a few hours only
- Have a look at our FAQ below. Chances are that you will be able to solve your problem quicker
- We provide support to all the hardware we sell, rent or lend to you at not charge
- You want an efficient Level 2 advanced support? Here is what you can do to have an amazing experience with us
- Install TeamViewer (https://www.teamviewer.com/en-us/download/windows/)
- Have your router password in hand
Frequently Asked Questions
Most common problems
- My internet is slow and I don’t have the promised speed
Speed varies depending on the network load at a specific moment during the day but you can expect to have a speed that will be closed to what you subscribed for. There is an easy test you can do to check your network speed. Plug your computer directly into your modem then go to Speedtest (https://www.speedtest.net/) to check your download and upload speed. If there is an issue, make sure you do a screenshot of the result and send it to us support@lm-internet.net. - My Phone is not working
First thing to do is to check if all the lights in your adapter are on. If not, mark down which one is off and conatact us with that information. If all lights are on, unplug the phone adapter from the wall for 3 seconds. Plug it back in and try again once the adapter has finalized its rebooting.
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